Payment, Cancellation, & Transfer Policies
Payment Schedule
A non-refundable deposit is due at the time of booking to secure your spot on a specific trip. If you register after the Final Payment Deadline (FPD), the full trip amount is due at the time of booking.
Deposit Amounts
| Domestic (U.S.) Trips | $500 |
| International Trips | $600 |
| Custom / Private Trips | 25% of the trip price |
Final Payment Deadlines (FPD)
The remaining balance is due by the following deadlines:
| Domestic (U.S.) Trips | 90 days before departure |
| International Trips | 120 days before departure |
| Custom / Private Trips | 150 days before departure |
Payments may be made by most major credit cards, bank debit cards, or ACH (bank transfer). ACH payments (U.S. bank accounts only) are limited to $10,000 per transaction; larger balances may be split into multiple ACH payments. We do not accept paper checks.
AGC will send a payment reminder before the balance is due. If we do not hear from you by the FPD, AGC will charge the balance to the most recent payment method on file (plus any applicable processing fees). If final payment cannot be processed within 2 days of the deadline, AGC reserves the right to treat your booking as cancelled and to retain the deposit and any payments made through that date.
Account Holds & Past Due Balances: If a payment is not received by its applicable deadline, AGC reserves the right to place a hold on your account, suspending your ability to make new bookings until the outstanding balance has been paid in full. Accounts with unresolved balances — including any applicable late or processing fees — will remain on hold until all amounts owed are cleared. AGC will attempt to notify you before a hold is placed, but timely payment remains your responsibility.
Prices
All prices are reflected in USD. Prices may change throughout the year — the best rates are typically available to those who book early. Trip prices cover land costs only and do not include airfare, passports, visas, or other required travel documentation.
Note: Your Total Trip Cost includes any add-ons applied to your booking, such as single supplements, pre-trip room extensions, post-trip room extensions, and any additional upgrades. These items become part of your total trip cost once added to your invoice.
Cancellation Policy
If you need to cancel your trip, please first consider whether a transfer to another departure might work for you. Transfers are permitted before your FPD, and you have one transfer available per booking (VIAs receive one free transfer). A $250 transfer fee is due at the time of transfer. Please see our Transfer Policy below for full details. If you'd like to transfer rather than cancel, contact us before submitting a cancellation request — once a cancellation has been submitted, you are no longer eligible to transfer.
If you wish to cancel, you must do so in writing by emailing support@goodadventure.com. Submitting a cancellation request does not automatically cancel your booking. AGC will first acknowledge receipt of your request in writing, then process the cancellation and send you a final written confirmation once your booking has been officially cancelled. Your cancellation is effective as of the date AGC receives your written request.
Important: Cancellation fees are calculated based on the number of days before your departure date that AGC receives your written cancellation request, per the schedule below.
Cancellation Fee Schedule
| Domestic (U.S.) Trips | International Trips | Custom / Private Trips | Cancellation Fee |
| 91+ days before departure (before FPD) | 121+ days before departure (before FPD) | 151+ days before departure (before FPD) | 100% of the deposit (deposit forfeited) |
| 45 – 90 days before departure | 60 – 120 days before departure | 90 – 150 days before departure | 50% of total trip cost |
| 44 days or fewer before departure | 59 days or fewer before departure | 89 days or fewer before departure | 100% of total trip cost (no refund) |
Note: FPD = Final Payment Deadline. The first tier (deposit-only forfeiture) applies to cancellations received before your FPD: 91+ days for Domestic, 121+ days for International, and 151+ days for Custom/Private trips.
Note: Your Total Trip Cost includes any add-ons applied to your booking, such as single supplements, pre-trip room extensions, post-trip room extensions, and any additional upgrades. These items become part of your total trip cost once added to your invoice.
10-Day Cancellation Credit Policy: If you register 10 or more days before the FPD and cancel within 10 days of booking, your deposit will be converted to a trip credit valid for 1 year from the cancellation date. If you register within 10 days of the FPD, the regular cancellation fee schedule applies and your deposit is not eligible for a trip credit.
We understand how disappointing it can be to cancel or change a long-anticipated adventure. Our cancellation policy is not punitive — we plan far in advance and make non-refundable payments to hotels and other suppliers on your behalf. For these reasons, we must apply our policies consistently for all participants.
Non-Refundable Items
The following items are non-refundable at any point after the Final Payment Deadline (FPD), unless AGC cancels the departure:
- Single supplements
- Optional trip extensions
- Pre-trip rooms
- Post-trip rooms
- Any other additional trip add-ons, supplemental service, or upgrade
Once added to your invoice, these items become part of your total trip cost. They are non-refundable because AGC makes advance payments to hotels, guides, outfitters, and other vendors on your behalf that cannot be recovered once committed. If you cancel your booking, these items will not be refunded or converted to a trip credit, and they will be included in the calculation of any applicable cancellation fees.
Optional Extensions & Add-On Services: Optional trip extensions, pre-trip and post-trip rooms, and other add-on services are subject to the same cancellation fee schedule as the main trip. If you cancel before your FPD, these items can be removed from your booking at no additional penalty. If you cancel after your FPD, the standard cancellation fees apply to the full invoice amount, which includes any add-ons.
Partner Fees: In some cases, AGC may incur non-refundable costs from hotels, outfitters, guides, or other vendors specifically related to your add-on or extension. If those partner costs exceed what the standard cancellation fee would cover, the actual partner fees will be passed on to you. AGC will communicate any such fees at the time of cancellation.
AGC strongly recommends purchasing travel insurance that includes coverage for trip cancellation and interruption.
Trip Credits & Discounts
Trip credits issued by AGC are subject to the following terms:
Credit Validity: Trip credits must be applied toward a future booking within one (1) year from the date of issuance, unless otherwise specified. Any credits not applied to a booking within that timeframe will expire and are not redeemable.
Credits Cannot Be Used for Deposits: A valid credit card or ACH payment method must be kept on file to secure your booking, and the required deposit must be paid at the time of registration. Any available credits may be applied only toward the remaining balance after the deposit has been paid.
First Five & 180-day discounts: If a First Five or 180-day discount is applied to your account after your FPD has passed, the discount will first be applied to any other existing booking you have on file. If you have no other active bookings, the discount will be held as a trip credit for future use. Discounts are never issued as a refund to your original payment method.
Transfer Policy
You may transfer your booking to another scheduled departure one time, provided the transfer request is made before your FPD. A $250 transfer fee is due at the time of transfer. Very Important Adventurers (VIAs) receive one free transfer per booking as part of their loyalty benefits.
The $250 transfer fee helps offset the administrative and operational costs of rebooking your reservation, adjusting supplier arrangements, and processing the changes associated with moving your booking to a new departure.
All transfer requests must be submitted in writing to support@goodadventure.com. A transfer request does not officially take effect until AGC has acknowledged receipt, collected the $250 transfer fee, and issued a confirmation email that your booking has been officially transferred.
Transfer Rules
- One transfer only: You may transfer once from your original booking. Any additional transfer requests require a new booking and a new deposit, and will be subject to the standard cancellation fee schedule.
- AGC-initiated cancellations and transfers: If AGC cancels your departure and you choose to transfer to a new trip rather than receive a refund or credit, that transfer counts as your one transfer per booking. If you subsequently wish to cancel the trip you transferred to, you must submit a written cancellation request — you may not transfer again.
- Cost differences: When transferring to a new trip, you are responsible for any differences in the deposit and/or trip cost.
- The $250 transfer fee is non-refundable and non-creditable under any circumstances, including if you subsequently cancel the trip to which you transferred.
- Cancel or transfer — not both: You must choose to either (1) cancel your booking and forfeit your deposit per the cancellation fee schedule, or (2) transfer to another departure. These are mutually exclusive options. In other words, once a written cancellation has been submitted and your cancellation has been confirmed, you are no longer eligible to transfer your booking.
- Cancellation after transfer: If you transfer to a new departure and subsequently cancel, the standard cancellation fee schedule applies based on the date of cancellation. To confirm and retain your new registration, the $250 transfer fee must be paid at the time of transfer via the payment method on file or a new payment method. The transfer fee is non-refundable and non-creditable under any circumstances.
- Payments from prior trips: When you transfer to a new departure, only payments made toward that new trip are eligible for refund or credit if a cancellation occurs. Any payments made toward your original trip before the transfer are not eligible for refund or credit under any circumstances, whether the cancellation is initiated by you or by AGC.
If at any point you decide to cancel rather than transfer, please submit your cancellation request in writing to support@goodadventure.com. AGC will acknowledge receipt and send a final written confirmation once your cancellation has been processed. Your cancellation is effective as of the date AGC receives your request. The cancellation policy above will apply.
Cancelled Trips
Adventures in Good Company reserves the right to cancel all or part of a trip for any reason, including insufficient enrollment or logistical problems that may prevent safe trip operations, such as unforeseen weather, safety hazards, or "Force Majeure Events".
Insufficient enrollment: If AGC cancels a trip due to insufficient enrollment, a full refund or trip credit of all payments made to that trip will be issued.
All other cancellations (including Force Majeure): Full or partial refunds or credits, if any, will be at AGC's sole discretion and determined on a case-by-case basis.
Transferred bookings: If you previously transferred to a trip that is subsequently cancelled by AGC, only payments made toward the cancelled departure are eligible for refund or credit. Any payments applied to a prior trip before the transfer are not eligible for refund or credit, including the deposit. The $250 transfer fee is not eligible for refund or credit even in the event of an AGC-initiated cancellation.
AGC is not responsible for any indirect, consequential, or incidental costs or damages incurred by travelers due to a cancelled trip, including but not limited to airfare, visas, and vaccinations.
Please see our full Booking Terms & Conditions for more details. For bookings made prior to June 2, 2026 the prior terms will apply.
We strongly recommend purchasing travel insurance to protect your investment. See the Travel Insurance section below.
Travel Insurance
Now more than ever, we recommend getting travel insurance for your next adventure. We partner with Travelex, which offers cancellation and trip interruption coverage if an insured plan holder or their companion falls ill during the coverage period and has to miss all or part of a trip. Coverage may also be granted if an insured traveler must take care of a family member who has become seriously ill or must take over daily work management if a business partner falls ill. Still not sure you need travel protection? Consider these scenarios to help you decide.
